DE

Kopfzentrum Gruppe - Data Protection

We are pleased that you are visiting our website and thank you for your interest in our company. Dealing with our customers and prospects is a matter of trust. The protection of your privacy and your personal data when using our website is very important to us and therefore the importance and obligation to handle your data carefully and to protect it from misuse.

With the information on data protection, we would like to inform you about when we save which data and how we process and use it.

The person responsible within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is:

KOPFZENTRUM GROUP the KOPFZENTRUM Group is specifically for KOPFZENTRUM Management GmbH (Register Court Leipzig, HRB 28399, Managing Director Ines Schling), KOPFZENTRUM Leipzig, KOPFZENTRUM Betriebsgesellschaft mbH (Register Court Leipzig HRB 28964, Managing Director Prof. Dr. med. Gero Strauß and Ines Schling (CFO)), ACQUA Klinik Leipzig GmbH (Register Court Leipzig, HRB 30377, Managing Director Prof. Dr. med.Gero Strauß and Ines Schling (CFO)) and ACQUA Medical Ästhetik GmbH (Register Court Leipzig, HRB 33431, Managing Director Anne Strauß and Ines Schling (CFO)).

The KOPFZENTRUM Group is a practice network according to §23d of the professional regulations of the Saxon State Medical Association. The approval by the Saxon State Medical Association is available (JU-BR-oBA-288/13). The participating practices and facilities are subject to the respective supervisory authorities (State Medical Association, Association of Statutory Health Insurance Physicians) with the relevant professional regulations.

Office:
Gohliser Strasse 18
04105 Leipzig
Tel: 0341.33 73 31 00

General information on data processing Scope of processing personal data

We generally only process personal data of our users insofar as this is necessary to provide a functional website and our content and services. The processing of personal data of our users takes place regularly only with the consent of the user. An exception applies in cases in which prior consent cannot be obtained for factual reasons and the processing of the data is permitted by law.

Legal basis for the processing of personal data

Insofar as we obtain the data subject's consent for the processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) as the legal basis.

When processing personal data, which is necessary for the performance of a contract to which the data subject is a party, Art. 6 Para. 1 lit. b GDPR as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.

Insofar as the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR as the legal basis.

In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR serves as the legal basis.

If processing is necessary to safeguard the legitimate interests of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Art. 6 (1) lit. f GDPR as the legal basis for processing.

Deletion of data and duration of storage

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Storage can also take place if this has been provided for by the European or national legislator in EU regulations, laws or other regulations to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data for the conclusion or performance of a contract.

Provision of the website and creation of log files Description and scope of data processing

Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer.

The following data is collected:

Information about the browser type and the version used
The user's operating system
The user's IP address
Date and time of access
Websites from which the user's system reaches our website
The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

Legal basis for data processing

The legal basis for the temporary storage of data and log files is Art. 6 Para. 1 lit. f GDPR.

Purpose of data processing

The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user's computer. To do this, the user's IP address must remain stored for the duration of the session.

The log files are saved to ensure the functionality of the website. We also use the data to optimize the website and to ensure the security of our information technology systems. The data is not evaluated for marketing purposes in this context.

Our legitimate interest in data processing according to Art. 6 Para. 1 lit. f GDPR.

Duration of storage

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

If the data is stored in log files, this is the case after seven days at the latest. Further storage is possible. In this case, the IP addresses of the users are deleted or alienated, so that it is no longer possible to assign the calling client.

Opposition and removal options

The collection of the data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. There is consequently no possibility for the user to object.

Use of cookies

a) Description and scope of data processing

Our website uses cookies. Cookies are text files that are stored in the internet browser or by the internet browser on the user's computer system. If a user calls up a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string that enables the browser to be clearly identified when the website is called up again.

We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change.

The following data is stored and transmitted in the cookies:

language settings
Session information such as login and form data
We also use cookies on our website that enable an analysis of the surfing behavior of users.

The following data can be transmitted in this way:

Frequency of page views
The user data collected in this way is pseudonymized using technical precautions. It is therefore no longer possible to assign the data to the accessing user. The data is not stored together with other personal data of the users.

When you visit our website, the user is informed about the use of cookies for analysis purposes and his consent to the processing of personal data used in this context is obtained. In this context, there is also a reference to this data protection declaration.

b) Legal basis for data processing

The legal basis for the processing of personal data using technically necessary cookies is Art. 6 Para. 1 lit. f GDPR.

The legal basis for the processing of personal data using cookies for analysis purposes is the consent of the user, Art. 6 para. 1 lit. a GDPR.

c) Purpose of data processing

The purpose of using technically necessary cookies is to simplify the use of websites for the users. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after a page change.

We need cookies for the following applications:

Acceptance of language settings
Securing session information such as remembering search terms or configuring forms
The user data collected through technically necessary cookies are not used to create user profiles.

The analysis cookies are used for the purpose of improving the quality of our website and its content. Through the analysis cookies we learn how the website is used and can thus continuously optimize our offer.
E.g. Frequently used entry pages are implemented in the navigation structure and processed in terms of content, errors in page views are also better recognized and needed for a quick correction. Paths through the website are analyzed at greater intervals in order to identify and resolve dead ends and problems in the information architecture.

Our legitimate interest in the processing of personal data in accordance with Art. 6 Para. 1 lit. f GDPR.

e) Duration of storage, objection and removal options

Cookies are stored on the user's computer and transmitted from there to our website. As a user, you therefore have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may not be possible to use all functions of the website to their full extent.

Registration / reservation Description and scope of data processing

On our website we offer users the opportunity to register by providing personal data. The data is entered in an input mask and transmitted to us and saved. The data will not be passed on. Details on the processing of personal data can be found in the section "Agency data protection declaration". The following data is collected as part of the registration process:

1. Surname
2. First name
3. Date of birth
4. Address data (street / house number, zip code, city)
5. E-mail address
6. Callback number
7. Health insurance
8. kind of treatment
9. Desired branch
10. Desired appointment
11. Wish doctor
12. Comments / wishes
13. additional service

The following data is also stored at the time of registration:

1. The user's IP address
2. Date and time of registration

As part of the registration process, the user's consent to the processing of this data is obtained.

Legal basis for data processing

The legal basis for processing the data is Art. 6 (1) lit. a GDPR.

Purpose of data processing

1. Data processing takes place on the basis of legal requirements in order to fulfill the treatment contract between you and your doctor and the associated obligations. (SGB X § 80 collection, processing or use of social data on behalf; BGB § 630 a-h contractual obligations in the treatment contract; medical professional code §10)

2. We only collect data that is necessary for your treatment (data economy!), Especially your health data. This includes anamnesis, diagnoses, therapy proposals and findings that we or other doctors collect. For these purposes, other doctors or psychotherapists with whom you are being treated can also provide us with data (e.g. in doctor's letters).
The collection of health data is a prerequisite for your treatment. If the necessary information is not provided, careful treatment cannot take place.

Duration of storage

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected.

This is the case for the data collected during the registration process if the registration on our website is canceled or changed.

Opposition and removal options

As a user, you have the option to cancel the registration at any time. You can have the data stored about you changed at any time.

Send a message to kontakt(at)kopfzentrum-gruppe.de. With your email address and the conference for which the deletion of the stored data is to be carried out.

Newsletter subscription and email contact Description and scope of data processing

A contact form (newsletter registration) is available on our website. You can find detailed information under "Use Newsletter2Go". If a user makes use of this option, the data entered in the input mask will be transmitted to us and saved. These data are:

Name, first name and email address

When the message is sent, the following data is also stored:

1. The user's IP address
2. Date and time of dispatch
3. Email address or registration identification for registered users

For the processing of the data, your consent is obtained as part of the sending process and reference is made to this data protection declaration.

Alternatively, you can contact us via the email address provided. In this case, the user's personal data transmitted with the email will be saved.

In this context, the data is not passed on to third parties. The data will only be used to process the conversation.

Legal basis for data processing

The legal basis for processing the data is Art. 6 (1) lit. a GDPR.

The legal basis for the processing of data transmitted in the course of sending an email is Art. 6 para. 1 lit. f GDPR. If the email contact aims to conclude a contract, then an additional legal basis for the processing is Art. 6 Para. 1 lit. b GDPR.

Purpose of data processing

The processing of personal data from the input mask serves us only to process the contact. If you contact us by email, this is also the necessary legitimate interest in the processing of the data.

The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

Duration of storage

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input mask of the contact form and those that were sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been finally clarified.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

Opposition and removal options

The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us by email, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued.

To do this, send a message to kontakt(at)kopfzentrum-gruppe.de stating your email address for which the deletion of the stored data should be carried out.

In this case, all personal data saved in the course of contacting us will be deleted.

Web analysis by Matomo (formerly PIWIK) scope of processing personal data

We use the open source software tool Matomo (formerly PIWIK) on our website to analyze the surfing behavior of our users. The software places a cookie on the user's computer (for cookies see above). If individual pages of our website are called up, the following data is stored:

1. Two bytes of the IP address of the user's calling system
2. The requested website
3. The website from which the user came to the called website (referrer)
4. The sub-pages that are accessed from the accessed website
5. The time spent on the website
6. The frequency with which the website was accessed

The software runs exclusively on the servers of our website. The personal data of users is only stored there. The data will not be passed on to third parties.

The software is set so that the IP addresses are not saved completely, but 2 bytes of the IP address are masked (e.g. 192.168.xxx.xxx). In this way, it is no longer possible to assign the shortened IP address to the calling computer.

Legal basis for the processing of personal data

The legal basis for the processing of users' personal data is Art. 6 Para. 1 lit. f GDPR.

Purpose of data processing

The processing of users' personal data enables us to analyze the surfing behavior of our users. By evaluating the data obtained, we are able to compile information about the use of the individual components of our website. This helps us to continuously improve our website and its user-friendliness. For these purposes, we also have a legitimate interest in processing the data in accordance with Art. 6 Para. 1 lit. f GDPR. By anonymizing the IP address, users' interests in protecting their personal data are sufficiently taken into account.

Duration of storage

The data will be deleted as soon as it is no longer needed for our recording purposes.

In our case, this is the case after 365 days.

Opposition and removal options

Cookies are stored on the user's computer and transmitted from there to our website. As a user, you therefore have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may not be possible to use all functions of the website to their full extent.

We offer our users the option of opting out of the analysis process on our website. To do this, you must follow the corresponding link. In this way, another cookie is set on your system, which signals our system not to save the user's data. If the user deletes the corresponding cookie from his own system in the meantime, he must set the opt-out cookie again.

You can find more information on the privacy settings of the Matomo software under the following link: https://matomo.org/docs/privacy/.

Use of Google Maps

This website uses Google Maps to display maps. Google Maps is operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. By using this website, you consent to the collection, processing and use of the automatically collected data by Google, one of its representatives, or third parties. The terms of use for Google Maps can be found here.

 

Consumer Dispute Settlement Act

The European Commission provides a platform for online dispute resolution (OS), which you can find athttp: //ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Use of Newsletter2Go

If you would like to receive the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter.

We use the so-called double opt-in procedure to ensure that the newsletter is sent out in an agreed manner. In the course of this, the potential recipient can be included in a distribution list. The user then receives a confirmation email to confirm the registration in a legally secure manner. The address is only actively included in the distribution list if the confirmation is given.

We only use this data to send the requested information and offers.

Newsletter2Go is used as newsletter software. Your data will be transmitted to Newsletter2Go GmbH. Newsletter2Go is prohibited from selling your data and using it for purposes other than sending newsletters. Newsletter2Go is a German, certified provider, which was selected according to the requirements of the General Data Protection Regulation and the Federal Data Protection Act.

You can find more information here: https://www.newsletter2go.de/informationen-newsletter-empfaenger/

 

You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter.

Use of Facebook plugins

Our website uses plugins from the social network Facebook, Facebook Inc., USA.

You can recognize the Facebook plugins by the Facebook logo on our website. An overview of the Facebook plugins can be found here: http://developers.facebook.com/docs/plugins/.

When you visit our website, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our website with your IP address. If you click the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our website to your Facebook profile. This enables Facebook to assign your visit to our website to your user account.

We would like to point out that, as the provider of the website, we have no knowledge of the content of the data transmitted or how it is used by Facebook. If you do not want Facebook to be able to associate your visit to our website with your Facebook user account, please log out of your Facebook user account.

For more information, see Facebook's privacy policy at https://www.facebook.com/about/privacy/.

Rights of the data subject

If personal data is processed by you, you are the person concerned in the sense of GDPR and you have the following rights vis-à-vis the person responsible:

right of providing information

You can ask the person responsible to confirm whether we process personal data relating to you.

If such processing is available, you can request the following information from the person responsible:

  1. the purposes for which the personal data are processed;
  2. the categories of personal data that are processed;
  3. the recipients or the categories of recipients to whom the personal data concerning you have been or will be disclosed;
  4. the planned duration of the storage of your personal data or, if specific information is not possible, criteria for determining the storage duration;
  5. the existence of a right to correction or deletion of your personal data, a right to restriction of processing by the person responsible or a right to object to this processing;
  6. the right to lodge a complaint with a supervisory authority;
  7. all available information about the origin of the data if the personal data is not collected from the data subject;
  8. the existence of automated decision-making, including profiling, in accordance with Art. 22 Para. 1 and 4 GDPR and - at least in these cases - meaningful information about the logic involved as well as the scope and intended effects of such processing for the data subject.

You have the right to request information as to whether the personal data concerning you will be transferred to a third country or to an international organization. In this context, you can request the appropriate guarantees in accordance with Art. 46 GDPR to be informed in connection with the transmission.

Right to rectification

You have a right to correction and / or completion vis-à-vis the person responsible if the processed personal data concerning you is incorrect or incomplete. The person responsible must make the correction immediately.

Right to restriction of processing

You can request that the processing of your personal data be restricted under the following conditions:

  1. if you contest the accuracy of your personal data for a period of time that enables the person responsible to check the accuracy of the personal data;

  2. the processing is unlawful and you refuse to delete the personal data and instead request that the use of the personal data be restricted;

  3. the controller no longer needs the personal data for the purposes of processing, but you need them to assert, exercise or defend legal claims, or

  4. if you have objected to processing in accordance with Art. 21 Para. 1 GDPR and it is not yet certain whether the legitimate reasons of the person responsible outweigh your reasons.

    If the processing of your personal data has been restricted, this data - apart from its storage - may only be obtained with your consent or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of important public interest the Union or a Member State.

    If the restriction of processing according to the above You will be informed by the person responsible before the restriction is lifted.

Right to cancellation

Obligation to delete

You can request the data controller to delete your personal data immediately, and the data controller is obliged to delete this data immediately if one of the following reasons applies:

  1. The personal data relating to you are no longer necessary for the purposes for which they were collected or otherwise processed.
  2. You revoke your consent on which the processing was based in accordance with Art. 6 para. 1 lit. a or Art. 9 Para. 2 lit. a GDPR was based, and there is no other legal basis for the processing.
  3. According to Art. 21 para. 1 GDPR and there is no overriding legitimate reason for the processing, or you file an objection pursuant to Art. Art. 21 para. 2 GDPR to object to processing.
  4. The personal data concerning you have been unlawfully processed.
  5. The deletion of your personal data is necessary to fulfill a legal obligation under Union law or the law of the member states to which the controller is subject.
  6. The personal data relating to you was collected in relation to information society services offered in accordance with Article 8 (1) GDPR.

Information to third parties

If the person responsible has made your personal data public and is acc. Article 17 (1) GDPR obliges them to delete them, taking into account the available technology and the implementation costs, appropriate measures, including technical ones, to inform those responsible for data processing who process the personal data that you as the data subject Person has requested that they delete all links to this personal data or copies or replications of this personal data.

Exceptions

The right to deletion does not exist if the processing is necessary

  1. to exercise the right to freedom of expression and information;
  2. to fulfill a legal obligation that requires processing under the law of the Union or the Member States to which the controller is subject, or to perform a task that is in the public interest or in the exercise of official authority vested in the controller;
  3. for reasons of public interest in the area of public health in accordance with Art. 9 para. 2 lit. h and i and Art. 9 Para. 3 GDPR;
  4. for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes acc. Art. 89 Para. 1 GDPR, insofar as the right mentioned under section a) is likely to render impossible or seriously impair the achievement of the objectives of this processing, or
  5. to assert, exercise or defend legal claims.

Right to be informed

If you have asserted the right to correction, deletion or restriction of processing against the person responsible, he is obliged to inform all recipients to whom the personal data concerning you have been disclosed of this correction or deletion of the data or restriction of processing, unless this proves to be impossible or involves a disproportionate effort.

You have the right vis-à-vis the person responsible to be informed about these recipients.

Right to data portability

You have the right to receive the personal data that you have provided to the person responsible in a structured, common and machine-readable format. You also have the right to transfer this data to another controller without hindrance from the controller to whom the personal data has been provided, provided that

1. processing based on consent in accordance with Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR or on a contract acc. Art. 6 para. 1 lit. b GDPR is based and
2. processing is carried out using automated processes.

In exercising this right, you also have the right to have your personal data transmitted directly from one controller to another, insofar as this is technically feasible. The freedoms and rights of other people must not be affected by this.

The right to data portability does not apply to the processing of personal data that is necessary for the performance of a task that is in the public interest or in the exercise of official authority that has been transferred to the person responsible.

Right to object

You have the right, for reasons that arise from your particular situation, at any time against the processing of your personal data, which is based on Art. 6 Para. 1 lit. e or f DSGVO takes place to object; this also applies to profiling based on these provisions.

The controller will no longer process your personal data unless he can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.

If the personal data concerning you are processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it is connected to such direct advertising.

If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

Regardless of Directive 2002/58 / EC, you have the option of exercising your right to object in connection with the use of information society services using automated procedures that use technical specifications.

Right to withdraw the data protection declaration of consent

You have the right to withdraw your declaration of consent under data protection law at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

Automated decision in individual cases including profiling

You have the right not to be subjected to a decision based solely on automated processing - including profiling - which has legal effect on you or similarly significantly affects you. This does not apply when making the decision

1. is necessary for the conclusion or performance of a contract between you and the person responsible,
2. is permissible on the basis of legal provisions of the Union or of the Member States to which the controller is subject and these legal provisions contain appropriate measures to safeguard your rights and freedoms as well as your legitimate interests or
3. with your express consent.

However, these decisions may not be based on special categories of personal data according to Art. 9 Para. 1 GDPR, unless Art. 9 Para. 2 lit. a or g GDPR applies and appropriate measures have been taken to protect your rights and freedoms and your legitimate interests.

With regard to the cases mentioned in (1) and (3), the person responsible takes appropriate measures to safeguard your rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person on the part of the person responsible, to express your own position and heard the appeal of the decision.

Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the member state of your residence, your place of work or the place of the alleged violation, if you believe that the processing of your personal data is against the GDPR violates.

The supervisory authority to which the complaint was lodged shall inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy in accordance with Art. 78 GDPR.

Author

This data protection declaration is based on the document "Model data protection declaration for website operators in accordance with the provisions of the GDPR" by Prof. Dr. Thomas Hoeren at the Institute for Information, Telecommunications and Media Law, available at https://www.uni-muenster.de/Jura.itm/hoeren/lehre/material/musterdatenschutzerklaerung (last access: May 1, 2018)